Frequently Asked Questions

ABOUT

What is The Fit Know?

Discover a healthier and happier you with our premium fitness platform. Workouts, diets, tips and more – we’ve got you covered.

What is the minimum age required to subscribe to The Fit Know?

You must be +18 or have received permission from a parent or legal guardian authorised to pay your bill.

Which devices are compatible with the service?

The service is compatible with all mobile phones and tablets. All you need is a minimum 3G internet connection.

Does The Fit Know use or share my account information?

No. We respect your privacy. Your account information is secure and not shared with any third parties. For more information about how your information is handled, please read our Privacy Policy.

SUBSCRIPTION

How much does the service cost?

Enjoy a 1-Day Free Trial, thereafter €34.99/month with auto-renewal.
Note: All transactions will be processed in your local currency.

How am I charged for the service?

Service fees are charged to your credit card or mobile phone bill based on your preferred payment method.

How do I know if my subscription has expired?

Your subscription will auto-renew and not expire unless you cancel it.

How do I cancel my subscription?

Contact customer care or Click here to cancel your subscription.

CUSTOMER CARE

How do I contact Customer Care?

• Send an e-mail to support@thefitknow.com, or
• Call on +31 20 323 3142(UK & EU) or +1 844 217 9680(USA)
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